The second victim can be accompanied by a Peer supporter from the institution. The professional helper meets with the second victim if she or he wishes to discuss her or him feelings and give her or him the keys to getting better.
The peer supporter agrees to:
- be worthy of the trust placed in him
- be trained
- respect the right of the second victim to make her or him own decisions
- put aside prejudices and possible preconceptions
They can be reached 24/7 by telephone. This psychological support system is anonymous, confidential and external.
For all caregivers 2 french associations specifically identified : MOTS or SPS
Root cause analysis
Participating in the root cause analysis allows us to understand the factors that contributed to the event and helps us move forward. This analysis is conducted in strict confidentiality. It is conducted to implement barriers and improvements so that the event does not happen again.
The objective is to look for all the factors that may have contributed to the event occurring, not to look for someone to blame.